Privacy Policy

1 Introduction

Beyplay is a trusted online gaming and betting platform that places the highest importance on user privacy. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, and how we keep it secure.

By visiting beyplay.app, creating an account, or using any of our services, you agree to this Privacy Policy. Beyplay always adheres to international data protection standards and maintains complete transparency regarding user information.

This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and the international GDPR (General Data Protection Regulation) guidelines. We believe every user should have full control over their own information.

2 What Information We Collect

Beyplay collects only the information necessary to provide our services. The types of information we may collect are detailed below:

a. Information collected at registration:

• Full Name and Date of Birth
• Email address and mobile number
• Residential address and country
• Preferred Language and Currency

b. Information collected during KYC verification:

• Copy of national ID card or passport
• Proof of residence (utility bill or bank statement)
• Photo identification document

c. Automatically collected information:

• IP address and device type
• Browser information and operating system
• Activity logs and session data on the platform
• Information collected through cookies and similar tracking technologies
• Transaction history and gameplay records

Beyplay never accesses your microphone, camera, or file system without your permission. We do not collect sensitive information such as religion, political opinions, or health-related data.

3 How We Use Your Information

Beyplay uses collected information solely for specific purposes. The main reasons we use your data are outlined below:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate gaming, betting, and payment services smoothly.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Customer Support: To respond to your complaints and questions and to provide assistance.
• Legal Compliance: To comply with applicable laws and directives from regulatory authorities.
• Service Improvement: To analyze user behavior and improve the overall platform experience.
• Promotional Communications: To keep you informed about new offers and updates, with your consent.

We never sell your information to third parties for advertising or marketing purposes. Every use of your data has a legitimate and justified reason behind it.

4 Information Sharing & Disclosure

Beyplay shares information with third parties only in very limited circumstances. The parties we may share your information with include:

• Payment Processors: With authorized mobile banking and wallet service providers to process transactions.
• KYC verification services: With trusted third parties to verify your identity.
• Legal Authorities: Upon a court order or valid request from a law enforcement agency.
• Audit & Compliance: For audit purposes required by regulatory authorities.

Before sharing data with any third party, a strict non-disclosure agreement (NDA) is signed with them. They may only use the data for a specified purpose and within a defined timeframe.

Beyplay never sells your personal information to advertisers, data brokers, or any other commercial entities.

5 Cookie Policy

The Beyplay website uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly. Used to maintain login sessions and support security operations.
• Performance Cookies: Helps analyze page loading speed and user behavior.
• Functional Cookies: Remembers your preferred language, theme, and layout.
• Analytics Cookies: To understand overall traffic and usage patterns, but not at an individual level.

You can disable cookies at any time through your browser settings. However, disabling certain cookies may prevent some features of the website from functioning properly.

6 Your Rights

Every Beyplay user has the following rights over their personal information:

• Right to Access: The right to know what information we hold about you and why.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data in certain circumstances ("Right to be Forgotten").
• Right to Restrict Processing: The right to request that the use of your data be restricted in certain circumstances.
• Data Portability: The right to receive your information in a commonly used format.
• Right to Object: The right to object to certain types of data processing.
• Marketing Opt-Out: You may withdraw your consent to receive promotional emails or messages at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 days. Some requests may not be fully fulfillable for legal reasons, but we will explain why if that is the case.

7 Data Retention Period

Beyplay does not retain your information longer than necessary. Our general policy is as follows:

• Data for active accounts is retained for as long as the account remains active.
• After account closure, transaction data may be retained for up to 5 years due to legal obligations.
• KYC documents are retained for a maximum of 3 years after account closure.
• Cookie data generally expires within 12 months.
• Support ticket data is deleted 2 years after the issue is resolved.

Once the retention period ends, your data is securely destroyed or anonymized so that you can no longer be identified.

8 Child Protection

Beyplay is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• If a minor is suspected of having created an account, the account will be closed immediately.
• If any minor's information is collected inadvertently, it will be deleted as soon as possible.

If a parent or guardian believes their child is using Beyplay, please contact our support team immediately. We will take prompt action and delete any related information.

9 Privacy Policy Updates

Beyplay may update this Privacy Policy from time to time. Our commitments regarding any changes:

• If significant changes are made, advance notice will be sent to your registered email address.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• For significant changes, at least 14 days' prior notice will be given.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly, as the most current policy applies whenever you use our services.

10 Contact Us

For any privacy-related questions, concerns, or requests, please contact our data protection team:

• Email: [email protected]
• Response Time: Typically within 24-72 hours
• Language: Support is available in both Bengali and English

Your privacy matters greatly to us. Do not hesitate to reach out with any concerns — we are always here to help.